FREQUENTLY ASKED QUESTIONS

Getting you the answers you need is our number one priority. If you can’t find out what you need to know below, please contact us at info@vlspharmacy.com. To speak directly with a pharmacist, please call 1-844-857-5588 between 9:30 AM and 6:30 PM EST Monday through Friday. We look forward to working with you!

ABOUT US

1. Are you a 503A or 503b Pharmacy?

We are licensed 503A compounding facilities. Learn more about what that means here.

2. Where are you licensed?

We are licensed to ship directly to the states shown here.

3. Where are you located?

VLS Pharmacy Inc and New Drug Loft Pharmacy are independent pharmacies with single locations at 4402 5th Ave, Brooklyn, NY, and 1410 Second Ave, New York, NY, respectively. No additional pharmacies are affiliated with our entities. For inquiries, please contact info@vlspharmacy.com

4. Will you require prescriptions for all compounded medications?

Yes. We are a 503A compounding pharmacy which means we cannot compound medications without a patient-specific prescription approved by a prescribing practitioner. This helps us maintain a patient-first approach and personalized customer service standards. Please read more here.

5. Do you accept insurance?

VLS Pharmacy & New Drug Loft are not able to obtain insurance coverage for compounded medications at this time. However, upon request, we can provide a superbill for you to submit to your insurance provider for possible reimbursement. Coverage and reimbursement eligibility vary by plan.

6. Where are you based and where do you compound medications?

We have two physical pharmacy locations in New York State: a retail location and non-sterile laboratory facility called New Drug Loft on the Upper East Side of Manhattan and VLS Pharmacy in Brooklyn, which combines a retail location with our state-of-the-art sterile and non-sterile laboratory facilities.

7. Do you work with/compound for & ship to practices and providers outside the United States?

We are thrilled to receive so many inquiries from practitioners around the globe and have started offering shipping. Learn more here.

8. Why should I choose VLS Pharmacy?

We are glad you asked! We absolutely couldn’t summarize it all here so we invite you to read all about ‘Our Difference’ on the dedicated page, take a digital tour of our pharmacy, and learn more about how our status as a 503A pharmacy ensures that you are getting top quality, safe formulas and white glove customer service 24/7.

NUTRITIONAL IV THERAPY

9. I’m looking to integrate nutritional IV therapy into my practice. How can I get started?

Congratulations! We are committed to providing you with robust educational resources so that you can make the best decisions for your practice and patients.

  • To begin, please reach out to our Business Development expert, Samantha Blakeney, for a warm welcome and with any specific questions: samantha@vlspharmacy.com.

10. What is your IV formula pricing/can you share a price list?

We would be happy to share pricing details with you. Please email us directly so that we can make sure you get the best and most accurate information possible.

GETTING STARTED

11. I don’t know how to write a prescription for a compounding pharmacy.

We are here to help! Please refer to this comprehensive step-by-step document as a starting point.

12. I am interested in getting started with VLS Pharmacy. What do I do now?

Fantastic! Please complete this new account form as a first step. We will be in touch soon!

13. How can I keep up with all of the VLS Pharmacy news?

Sign up for our newsletters and follow us on LinkedIn! Visit this page to select the topics that most interest you. We look forward to staying in touch!

J Brandeis - P.
2 months ago
Staff is always friendly. This pharmacy carries upscale/smaller brands (soaps/creams) you aren't likely to find in larger pharmacies like Walgreens or CVS.
Amy M.
6 months ago
These people with this pharmacy are PAR TO NONE !!!!!! i always forget to order my perception and call in a panic . i call them last minute and they are so concerned. Thank u for that the compound pharmacist as well as the people who answer the phone are so protective of my health ….WHO DOES THIS ANYMORE ??? THEY DO !!!!!! THANK YOU MY SWEETIES AT THE NEW DRUG LOFT .I LOVE U ALL ❤️🌹 Amy macar
Abby F.
6 months ago
I was pleased to find that my new insurance is accepted at this pharmacy after being declined by Walgreens/DR. They were so kind and helpful…transferred the script for me, found my insurance online, and called to let me know all was ready in a short amount of time. I’m thrilled I don’t have to deal with the nearby corporate chains that are a disaster.
Ritesh S.
1 year ago
One of the best compounding pharmacy! Gopesh and his team is the best!
Felice C.
1 year ago
First-time customer, friendly staff, filled my script in 48 hours.
Sharyn S.
2 years ago
Warm, caring experience with the pharmacist
Daniel A.
3 years ago
This store is the epitome of walking in needing 1 item and walking out with 20-30. Incredible section of hard-to-find scents (Candles / Diffusers), ultra high-end hard to find shampoos, and home goods decorations you’d have to fly to Milan or Harrods for (Harrods would have a hard time getting their hands on 1/2 New Loft’s inventory).
Randy S. C.
3 years ago
The pharmacist's are kind, considerate and get my daughter her medication when no other pharmacy can.
Norman G.
3 years ago
I used the VLS compounding pharmacy and they were great. I called them on Monday with a few questions, then had my doctor fax in a script. I received the med on Thursday and that’s with standard shipping.
Joyce
3 years ago
I am new to this pharmacy, and so far I have nothing but good things to say. It’s a pleasure to find such a personalized and efficient pharmacy and staff in New York City. Thank you Joyce R
Lisa Weiner I.
3 years ago
Wonderful staff; wonderful pharmacy
Leslie A.
4 years ago
Finally, I have found a great pharmacy that offers excellent care, good customer service, and, most importantly, knowledgeable pharmacists. For years, I've been struggling with the ineptitude of the large chain stores that have pharmacies located inside of them. You can guess their names. There are only two of them, although they are located on almost every block in NYC. Because New Drug Loft accepts my health insurance, I will never set foot in the two drugstores unless I am forced to.
Paula H.
4 years ago
Everything about this place is wonderful!
Makayla M.
4 years ago
Great indie pharmacy with lots of offerings
Laura Y.
4 years ago
C M.
4 years ago
Fast friendly service within a nice small shop with a variety of personal items.
Lara P.
5 years ago
I have always been a fan of small, family-owned pharmacies and decided to switch here from a nearby CVS (horrible experience there) and we are so glad we did! Amazing service, friendly staff, beautiful store, answers phone quickly and delivers. Very highly recommend this place over a chain pharmacy in the area anyday!
Wenceslav Edusei P.
5 years ago
You won’t believe I had my Covid test done 10 am Friday morning, 7 pm same day, results were in. That’s the fastest PCR I had ever done. Unbelievable
anita R.
5 years ago
Everyone extremely helpful and nice. Answered all questions. Also excellent follow-up. Highly recommend.
Maria fernanda O.
5 years ago
Ilse G.
5 years ago
Very helpful and friendly service. Well stocked. Highly recommend.
Dominic W.
5 years ago
Diverse selection, friendly staff who are always willing to help
Harry V.
5 years ago
Best pharmacy in town. Nury is the best.. She looks out for us.
Justin L.
5 years ago
Quick and excellent service! The staff was extremely helpful.
alice F.
5 years ago
The drug loft is the BEST! I’ve been using them for over 25 years and they couldn’t be nicer, more helpful and efficient. From Ben the pharmacist- who is so knowledgeable and wonderful , to Nuri and Norman and all the rest, you couldn’t be in better hands . They are better then any pharmacy I’ve ever been too. Love them all!!!